New Appointment Booking System from
FROM
Wednesday 20th March 2024
Patient Triage has been designed to ensure that patients have appointments with the most appropriate clinician at the surgery according to their clinical needs.
Rather than waiting for the reception team to answer your call, Patient Triage will be an easy way for you to contact the practice for all appointments or admin requests for yourself or someone you care for.
The Patient Triage form is open from 7am until 3pm or if we have reached capacity.
When completing the Patient Triage form please try to give as much information as possible.
ON THE DAY YOU NEED THE APPOINTMENT, please follow the below instructions or complete the Patient Triage form via your NHS app.
Currently we are not offering advanced routine GP appointments. ALL GP appointments, whether Urgent or Routine, are offered as same day.
If you want to see a particular GP, please navigate to the home page and click on TEAM to see the days that our GP’s work, then fill out the triage form on the day you wish to see that GP.
- GO TO this website’s home page screen and click on the below tab.
- Or click on https://florey.accurx.com/p/L81039 to go directly to the Patient Triage form.
- Select either admin or medical request.
- Complete the Patient Triage form, giving as much information as possible.
- Confirm how you would like to be contacted, and your availability.
- Enter your details.
- Submit
Your Patient Triage form will be processed by our Triage Team in the Surgery and you will be contacted via your stated method of contact on the Patient Triage form, with an appointment or further directional information.
Please note: We will no longer offer same day urgent appointments at 8:00 am or 2:00 pm.
Once we have reached full capacity for the day, you will be asked to contact us the following day with a new Patient Triage form or call 111, if urgent.
If patients do not have access to the internet, a smart phone or the NHS App, then they can contact the surgery on 01225 613100 and one of our receptionists will fill out the Patient Triage form on their behalf.
We understand that change can be difficult, but we believe that this new approach will ensure that patients’ needs are met safely and efficiently.
Thanking you for your continued support.
Heart of Bath
