Monthly Archives: October 2021


We have engaged a new telephone network provider for the Heart of Bath Medical Partnership.

We are hoping this new telephone system will make telephoning the surgery easier for all our patients and the waiting times for calls to be answered will be reduced.

We have 2 queuing systems, the initial cloud queue and the main line queue.

The cloud queue holds up to 30 patients, patients will be numbered in this queue, patients will then be transferred to the main line queue, these lines are manned by our reception team, there is no number in this queue. 

If you receive the engaged tone when phoning, this means our new telephone system has received the maximum amount of calls that can be placed on hold in the ‘Cloud’.

At 08:00 and 14:00 we do receive a large amount of calls so unfortunately some patients may need to wait for longer.

Our phone system shuts at 5.45pm every evening to enable our reception staff to continue to answer patient calls, that are holding in our main line queue, by 6pm.

Patient feedback is very welcome or if you wish to raise issues with our new telephone system, please email directly

Thank you to you all for your continued support.

Telephone system last updated from patient feedback on 19.11.21.


Dear Patients,

Eligibility is confirmed if your last vaccination dose was at least 6 months ago, you are within one of the specified cohorts below or you have been contacted by the NHS.

Please may we ask that you do not contact the surgery regarding the booster programme.

Please book these by calling 119 or or visit Book or manage a booster dose of the coronavirus (COVID-19) vaccine – NHS (

  • people aged 50 and over
  • people who live and work in care homes
  • frontline health and social care workers
  • people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from Covid-19
  • carers aged 16 and over
  • people aged 16 and over who live with someone who is more likely to get infections (such as someone with HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)
  • People who are pregnant and in one of the eligible groups can also get a booster dose.

3rd Primary vaccinations

Please book these via 119 or visit Book or manage a booster dose of the coronavirus (COVID-19) vaccine – NHS (

Covid-19 vaccination record queries

Patients can now self-refer for help via 119 to the VDRS (Vaccine Data resolution service)

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. If you believe you have missing or incorrect Covid-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then call you back within 5 working days.

Please still contact the Heart of Bath with any incorrect patient names/addresses etc.

Recording Overseas Vaccinations

Currently we cannot record overseas vaccinations as we cannot verify them. But there are 3 pilot sites in England trialing a test solution for this.

In the meantime, if patients are wanting to travel, they will have to use their overseas certificates as proof. We can’t provide any.


For further information, please visit:

Coronavirus (COVID-19) booster vaccine – NHS (

COVID-19 vaccination: booster dose resources – GOV.UK (