If you have a life threatening emergency, please dial 999 and call an ambulance.

If you have a medical problem, that needs same day attention but is not life threatening, please ring the Heart of Bath on 01225 613100 and press Option 1 for appointments.

The receptionist will ask your name, best telephone number to contact you on, and ask you in confidence a brief description of your symptoms and an up to date contact telephone. This appointment is for one urgent problem only.

Same day urgent telephone appointments are released at 8am for the morning and 2pm for the afternoon.

Same Day Urgent appointments are for 1 medical problem only, these are 5 minute appointments for problems that need urgent, on the day medical attention. ie. chest infection, UTI’s, conditions that may need antibiotics. This service is not suitable for the request of extending sick notes, medication changes or multiple medical problems.


 Please try to call the surgery between 8:00am – 9.00am and 2.00pm -3.00pm if you require an urgent same day appointment. This will help us to manage calls more efficiently.

Unfortunately, we are unable to give a specific time the clinician will call, If you are booked in for your telephone appointment in the morning you should receive your call before 2pm. If you are booked in for your telephone appointment in the afternoon the clinician will ring you between 2pm and 6pm.

The clinician will attempt to call you 2 times. If you are unable to answer your phone on the 2nd occasion, your telephone appointment will be marked as DNA (Did not attend) and you will need to call again and make another appointment.

Please keep your phone charged and in range.

It will be the clinicians decision if they feel you need to come to the surgery for a face to appointment.

Missed face to face appointments that are booked by the GP waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient, even up to the last minute, though we would prefer as much notice as possible.

Thank you