Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Seeing Your Doctor

Routine appointments are offered morning and afternoon Monday to Friday, and Saturday mornings.

They are available to book up to four weeks in advance.

Appointments can be booked at any of the three sites. Saturday morning appointments are only at the Oldfield site.

Appointment length is 10 minutes, which is usually long enough to discuss one main problem. If have several problems you wish to discuss please book a double appointment.

Telephone appointments with a GP are also bookable up to four weeks in advance. These are useful for example for follow-up if you have already seen a GP about a problem. These are 5 minutes long.

For same day appointments see Urgent Clinic.

To arrange an appointment by phone, please phone 01225 613100. You will be able to choose our automated booking service or stay on the line to speak with a receptionist.

You can also book routine doctors appointments online. Please attend the surgery with photo ID to obtain a username and password.

Please inform the receptionist if you need to book an appointment for a special medical examination. Side rooms are available for anyone in physical or emotional distress, again please inform the receptionist.

Missed appointments waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient, even up to the last minute, though we would prefer as much notice as possible.

The Online facility to book blood test appointments is only to be used if you have been advised by a doctor or nurse to have a blood test. If this is not the case, or you require an urgent blood test please call reception for advice. 

We may not be able to carry out a blood test at the time of your appointment if it has not been requested by a clinician.

Urgent Clinic

The Urgent Clinic has now opened at our Oldfield Site, 45 Upper Oldfield Park, Bath, BA2 3HT. This is for same day appointments for urgent medical issues.

The Urgent Clinic is staffed by GPs, advanced nurse practitioners and specialist paramedics. You may be booked to see any of these health professionals. The advanced nurse practitioners and paramedics are working under the supervision of a GP.

There are a limited number of same day face-to-face appointments available at both the St James’s and Oldfield sites. These are released at 8am and 1pm each day. However, we would recommend asking for a same day telephone appointment rather than requesting one of these. In this case a GP will call you back and will often be able to sort your problem out over the phone without you needing to attend. If all the face-to-face appointments have been taken and your problem is urgent, then a GP will call you back and you will be seen if the GP deems it necessary following the phone assessment.

This means that the receptionist will ask you for some information to pass on to the GP.

The receptionist will advise you as to which door to come into.  You are welcome to use the car park, entered off Junction Road.

All consultations are by appointment only, by phoning 01225 613100 or booking online.

 

Improved Access

From 1st October 2018 Patients in the B&NES area can,  also book appointments with a local GP or Nurse in the evening and at the weekend in a B&NES general practice hub, provided by an organisation called BEMS (BANES Enhanced Medical Services), which is a GP federation whose members are all the GP Practices in B&NES.
Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service’