Appointments

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Guide to our Appointments System

General/Routine Appointment Enquires

bswicb.heartofbath@nhs.net 

If you are struggling to get through on the telephone please also email us directly via the below email account.

bswicb.appointments.heartofbath@nhs.net

If you need to cancel, change or request a routine Nurse, GP or physiotherapy appointment please email our reception team on the above email address.

A receptionist will then respond to your email confirming your cancellation/change of appointment or follow up with times and dates we can offer for the routine appointments requested.

Alternatively they will arrange a time that is good to call and arrange the appointment with yourself.

 

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Seeing Your Doctor

Same Day Urgent GP Telephone Appointments

If you you feel you need to be seen urgently with a medical problem, please ring the Heart of Bath on 01225 613100.
The receptionist  will take your name, best telephone number to contact you on, and ask you in confidence a brief description of your symptoms, its one appointment for one problem.
Same day urgent GP telephone appointments are released at 8am for the morning and 2pm for the afternoon.

Please only call the surgery between 8:00am – 9.00am and 2.00pm -3.00pm if you require an urgent same day appointment. This will help us to manage calls more efficiently.

If you are booked in for your telephone appointment in the morning the GP will ring you before 2pm. If you are booked in for your telephone appointment in the afternoon the GP will ring you between 2pm and 6pm. You will not be given a stated time.
Same Day Urgent appointments  are 1 appointment for 1 problem, these are 5 minute appointments for problems that need urgent, on the day medical attention. ie. chest infection, UTI’s, conditions that may need antibiotics. This service is not suitable for the request of extending sick notes, medication changes or multiple medical problems.
The Doctor will attempt to call you 3 times. If you are unable to answer your phone on the 3rd occasion, your telephone appointment will be marked as DNA (Did not attend) and you will need to call again and make another appointment.
Please remember if you have given a mobile number for the Doctor to call you please keep your phone charged and in range.
If you need a face to face GP Appointment this will be arranged by the GP.
Missed face to face appointments that are booked by the GP waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient, even up to the last minute, though we would prefer as much notice as possible.

Routine GP/Nurse Telephone Appointments

These appointments can be pre-booked at anytime, please ring the Heart of Bath on 01225 613100.
The receptionist  will take your name, best telephone number to contact you on, and ask you in confidence a brief description of your symptoms.
You can also pre-book routine GP telephone appointments online, if you have an online account.
The Doctor will attempt to call you 3 times. If you are unable to answer your phone on the 3rd occasion, your telephone appointment will be marked as DNA (Did not attend) and you will need to call again and make another appointment.
Please remember if you have given a mobile number for the Doctor to call you please keep your phone charged and in range.
If you need a face to face GP Appointment this will be arranged by the GP.
Missed face to face appointments that are booked by the GP waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient, even up to the last minute, though we would prefer as much notice as possible.
You can also book routine GP Telephone appointments online.
  • Please note when you book a Routine GP Telephone appointment online,  ALTHOUGH THE APPOINTMENT TIME IS STATED WHEN YOU BOOK ONLINE, YOU MAY NOT BE TELEPHONED AT THAT PRECISE TIME…you will be called between 8am – 2pm for a morning appointment  and between 2pm – 6pm for an afternoon appointment.

Thank you