When we are Closed

Improving Access (OUT OF HOURS ROUTINE TELEPHONE AND FACE TO FACE APPOINTMENTS) Mon-Fri 6-9pm – Sat/Sun 8-12 noon

Patients in the B&NES area can also book a routine telephone and face to face appointments with a local GP or Nurse in the evening and at the weekend in a B&NES general practice hub, provided by an organisation called BEMS (BANES Enhanced Medical Services), which is a GP federation whose members are all the GP Practices in B&NES.
Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service.

Doctorlink

We have introduced Doctorlink as an opportunity to direct our patients to the best care available to them. This new online service will ask about your symptoms and previous conditions and then offer you the best services based on your answers.

For all urgent appointments, we ask that you undertake a symptom assessment through Doctorlink.

The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

The information you have submitted during your Doctorlink consultation will be available to your clinician so that you do not have to repeat this during your appointment.

Sign up is easy, please see here to register. We ask that all patients aged 16 and over do this as soon as possible so that when you need the service you are ready to go.

The App can be downloaded for both Apple and Android phones so that you can use the service on your mobile devices.

Urgent Appointments when we are closed

If you urgently need medical advice or treatment (but it is not an emergency) you should contact the 111 service by dialling 111 or 111 or 111. The service is there to deal with urgent problems which cannot wait until the Surgery is open again.

Calls will be answered by nurses and triaged as appropriate.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

You should call 111 if you think you need to go to A&E or another NHS urgent care service, if you don’t know who to call for medical help, or if you need information about a health issue.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Paulton Minor Injuries Unit

Open 7 days a week from 08:00 – 21:30
Tel: 01761 408114

Paulton Minor Injuries Unit

Accident & Emergency – RUH

Please use this service at the RUH for Accidents and Emergencies only.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.