When we are Closed

Improving Access Appointments

BEMS started providing the Improving Access (IA) service from 1 October 2018 for most practices in B&NES. This service is for patients needing routine, bookable in advance, core primary care services. We have clinics available at each IA site and patients can book into them via their GP practice receptionists. GP practice receptionists will also have a live list of the services we are providing. The plan is to have appointments available 6-9pm Monday to Friday and Saturday and Sunday mornings at Elm Hayes and Oldfield Surgery/Widcombe Surgery, Saturday mornings only at St Augustine’s in Keynsham. We plan to have GPs and nurse appointments and the service will not run without GPs. We are still working with nurses to start filling the shifts.

In the meantime, your GP practice receptionists will be able to see exactly which clinics are available at each site, and with whom, as we build the service up. They will also have the evolving list of core primary care services we can provide.

The staff working in the Improving Access sites will have access to your GP practice patient record if you have given permission to share.

Urgent Appointments when we are closed

If you urgently need medical advice or treatment (but it is not an emergency) you should contact the 111 service by dialling 111 or 111 or 111. The service is there to deal with urgent problems which cannot wait until the Surgery is open again.

Calls will be answered by nurses and triaged as appropriate.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

You should call 111 if you think you need to go to A&E or another NHS urgent care service, if you don’t know who to call for medical help, or if you need information about a health issue.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Paulton Minor Injuries Unit

Open 7 days a week from 08:00 – 21:30
Tel: 01761 408114

Accident & Emergency – RUH

Please use this service at the RUH for Accidents and Emergencies only.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.