Total Weekly Call Log (broken down in hours)
11th March to 15th March 2024
Ahead of the new patient triage system, we are now fully booked for routine GP appointments up to the 20th March 2024.
We are still offering same day urgent appointments at 8am and 2pm until the 20th March 2024. From the 20th March 2024 onwards, all appointments (Routine & Urgent) will be released daily.
You will need to request your appointment via the patient online triage form. You will be able to find the link on the homepage on our website from the 20th March 2024 (this link will also be sent out separately nearer the time) alternatively, you will see this link via your NHS App.
Please note: We will no longer offer same day urgent appointments at 8:00 am or 2:00 pm via telephone, you will be able to complete the patient triage form until we have reached full capacity for that day.
If you are unable to use the link or the NHS App you can call the Surgery and one of our receptionists will complete the form on your behalf and contact you with your appointment details. Once we have reached full capacity for the day, you will be asked to contact us the following day with a new patient triage form or call 111 if urgent.
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Patient Triage has been designed to ensure that patients have appointments with the most appropriate clinician at the surgery according to their clinical needs.
Rather than waiting for the reception team to answer your call, Patient Triage will be an easy way for you to contact the practice for all appointments or admin requests for yourself or someone you care for. When completing the Patient Triage form please try to give as much information as possible.
If you are unable to access the booking form and you need to contact us, please call the surgery and one of our receptionists will complete the form on your behalf.
We understand that change can be difficult, but we believe that this new approach will ensure that patients’ needs are met safely and efficiently.
Thanking you for your continued support.
Heart of Bath