NEW – Airmid Online Consultation Service


Heart of Bath now offer a new online consultation service via the Airmid App for non urgent medical issues only (not for prescription requests).

Airmid online consultations are only available Monday to Friday from 8am to 5pm.

Do not use this app to request medication – any prescription requests made through Airmid will NOT be processed. 

During the weekends and bank holidays please phone 999 for immediate medical attention or 111 for all other medical issues that cannot wait until the surgery is open again.

It’s very simple to use, the online consultation comprises of medical questionnaires, with symptom questions.

  • Download the Airmid UK app from the app store on your mobile phone.
  • Register/login  with your NHS app log in details or your live Heart of Bath TPP SystmOne online account log in details.
  • Click on online consultations and answer the symptom questions.
  • Your completed and saved online consultation will then come through to the surgery and will be dealt with appropriately, within 24 hours, either with a telephone or face to face appointment with a clinician, pharmacy referral or self help.


For more information