NEW TELEPHONE SYSTEM

We are pleased to advise our patients that from Monday 4th October we have engaged a new telephone network provider for the Heart of Bath Medical Partnership.

We are hoping this new telephone system will make telephoning the surgery much easier for all our patients and the waiting times for calls to be answered will be considerably reduced.

We now have two types of queuing on our new telephone system…

  • The initial cloud queuing where up to 20 patients can be on hold, you will be numbered in this queue, then you will be transferred to ….
  • The main line reception queue, these lines are being manned by our reception team, this queue has 8 lines, which means up to 8 people can be on hold, you will NOT be numbered in this queue.

If you receive the engaged tone when phoning, this means our new telephone system has received the maximum amount of calls that can be placed on hold in any of the queues.

At 08:00 and 14:00 we do receive a large amount of calls so unfortunately some patients may need to wait for longer.

Patient feedback is very welcome or if you wish to raise issues with our new telephone system, please email directly sharon.young11@nhs.net.

Thank you to you all for your continued support.