NHS APP – Covid Vaccination information

People in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

  •  Via the NHS App which you can download from app stores

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

Overseas Vaccination

People over 16 years who have had one or more COVID-19 vaccinations abroad that are approved for use in the UK, can book an appointment  at a vaccination site via the NHS website to show evidence of their vaccinations and request an update to their vaccination record. A process for under 16 year olds will be available from mid March.

Missing or incorrect vaccination records

Patients must now use 119 and the Vaccination Data Resolution Service to query any missing or incorrect vaccination details. (Option 1 for England and then Option 4 for missing records). The service will call you back within 21 days of opening the case to update your records.

Error messages on records, please  call 119 (Option 1 for England and ask to be referred to the VDRS (Vaccination Data Resolution Service). The VDRS will then aim to contact them within 5 working days. It’s important to note that people will need to be registered with a GP practice before the VDRS Team can help them.

Proxy Child/Adult and Covid Passes

Proxy access is gained by adding a child/adult to a parents/guardian’s live Heart of Bath online account, the criteria for adding, as proxy, children, is under the age of 16.  Proxy access for Adults is written consent from that adult over the age of 16 or legal/ethical authorisation,  this then updates any NHS app downloaded by the parent/guardian, this can take between 24 to 72 hours to update fully.

The NHS app used for Proxy access will not generate a Covid pass, and the surgery cannot provide Covid passes, contact 119 or NHS.UK. Please allow 7 days for a covid pass letter to be processed and sent to you before your travel.

The surgery has been advised that from the 13th of December 2021, fully vaccinated children (aged 12-15) are now able to access Covid Passes for international travel via 119 or NHS.UK or below.

From 7th February 2022 –

Children under 12 cannot get an NHS Covid Pass. They may, however need to show proof of a negative test when travelling. Children under 18 and the NHS COVID Pass – NHS (www.nhs.uk)

Everyone over 12 who has had a COVID-19 vaccination in England can view their record using the NHS COVID Pass web pages.

Children between the ages of 13 – 16 can now download the NHS app with their NHS number and email address, this will give them access to their Covid vaccination information/Pass only – See instruction screen shot below.


When planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.

Anyone intending to use their NHS COVID Pass for travel purposes will be encouraged to confirm their Covid-19 data  is correct and up to date in their Covid Pass prior to booking, and if their record isn’t showing correctly, they should call 119. A correct record in NIMS will not always result in an NHS COVID Pass, for example, a positive test result will remove a Covid Pass.

Any queries relating to incorrect personal information on a patient record (e.g. name, address) will still need to be resolved by their GP practice.

Updating Covid Vaccination contacts with 119

Patients can now update their preferences for receiving or blocking contact by SMS/emails from NHS England in regard to the Covid-19 Vaccination programme.

Please use this link Choose your coronavirus (COVID-19) vaccination invitation preference – NHS (www.nhs.uk), or call 119 directly to have their preferences updated.

These preferences can only be changed if:

  • The patient is 16 years and older
  • Mobile number/email is accessible to the patient (as they are sent a security code).
  • Postcode/NHS number are linked with their GP surgery.

The preferences are only changed on a national level, so Heart of Bath permissions to contact them won’t change.

Please be aware that any patient record queries that need to be raised with PCSE (Primary Care Support England) is currently taking 12 weeks to resolve.

2022 Spring Booster vaccinations – Housebound patients and Care/Nursing/Residential Home residents 

We are pleased to confirm that we will be visiting our housebound patients for their Spring Boosters and the residents of the care/nursing homes that we support.

We are currently awaiting a stock of vaccine and will be contacting patients/carers to confirm visit times in due course.

If you are not within these two groups, but are eligible, please await your invitation from NHS England to visit a mass vaccination centre for your Spring Booster. We will not be offering these in practice.

To book your vaccines, please use this link https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

page last updated 30.3.22