Guide to Prescriptions

Important Information about Repeat Prescription Ordering

From 1st September 2022, Heart of Bath will no longer be accepting repeat requests from community pharmacies or other third-party pharmacy services (including appliance contractors).

We are encouraging patients/carers to take responsibility for their own prescription ordering to reduce the number of unnecessary prescriptions. This has demonstrated significant waste reduction across other practices.

Prescriptions can be ordered directly through any of the other usual routes:

  • Call Prescription Ordering Direct (POD) on 03003035090 (local rate)
  • Email your request to POD at  Email:  
  • Complete a POD contact form
  • Online via the NHS App
  • Login to our SystmOne repeat service (if you are already registered)
  • By post to Oldfield Surgery, 45 Upper Oldfield Park, Bath BA2 3HT
  • Drop your repeat request slip into your surgery

 If you feel you are unable to order your own prescriptions or are the carer for somebody who is unable to order their own prescriptions, please ask your community pharmacist who can advise you.

Please email any queries to

We thank you for your cooperation and understanding.

Many thanks, Heart of Bath.

If you are taking medication regularly long-term then the doctor may decide that you do not need to see him/her each time you need a new supply of medicines.

The doctor will add the medicine you need regularly to your records as a repeat medication, which you can order when your supply is running low.

The “repeat slip” lists medicines which you are allowed to order as a repeat. The slip is attached to the prescription. Ask your community pharmacy for a copy if you require one.

Ordering a Repeat Prescription

Call Prescription Ordering Direct (POD) on 03003 035090 (local rate call)

OR Email your request to POD at  Email:  

For detailed information about this service, which is provided by NHS Bath Swindon and Wiltshire Clinical Commissioning Group (BSWCCG) click here

Other ways to order repeat prescriptions

  • Online via the NHS App
  • Login to our SystmOne repeat service (if you are already registered)
  • Register for our SystmOne repeat service
  • Drop your repeat request slip into your surgery
  • By post to Oldfield Surgery, 45 Upper Oldfield Park, Bath BA2 3HT

Medication Reviews

At least once a year, patients on repeat medication will be asked to see a GP, Pharmacist or Nurse Practitioner to review these regular medications. This is required for the surgery to ensure your medication remains safe and effective for you. It is also an opportunity for you to discuss any concerns you may have and how to get the best outcome from taking the medication.

Notification may appear on your repeat slip. The POD may notify you.

Failure to attend a review may mean repeat medication ordering is put on hold.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Getting Medication Out of Hours

If you run out of medicine outside of your GP surgery’s normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you are away from home.

For more information visit  NHS Out of Hours Medicines