POD Frequently asked questions

What is the process when I call the new POD

When you call the new POD, the prescription coordinator will ask you to confirm:

  • Which surgery you are at
  • Your consent for them to access your medical record
  • Your date of birth and/or name
  • Which repeat medication you need

Do I need to register for the service


Is the service free

There is no charge for the service. The call charge remains the same local rate as from a landline. Calls from mobile phones may incur additional network charges depending on your provider.

How long after ordering will my medication be ready for collection/delivery?

Please order 7 days before you will run out of medication. This is because our GP’s may need 48-72 hours (about 3 days) to issue your prescription and your chosen pharmacy may need 2-5 days to order the stock and dispense your medication. This is no different to the current timescales.

We do not anticipate that timescales will be different from your current experience.

What should I do if the POD is closed

Patients needing urgent medication outside of normal POD opening times should do one the following:

  • arrange a prescription through their GP surgery
  • speak to a community pharmacist about getting an emergency prescription
  • Contact the GP Out-of-Hours Service by calling 111

Why do the POD need to access my medical record

The POD team need to access your medical record to enable them to select your repeat medication and issue your prescription for your GP to sign. They will only access the necessary data to enable them to this.

Please be assured that all access will be by trained and competent NHS staff only. Your call will be private and confidential, and all data is securely held.

How can I get my repeat prescription if I do not consent to the POD accessing my medical record?

If you do not consent to the BSWCCG POD accessing your records you will need to order your repeat prescription using one of the following options.

  • Online via the NHS App
  • Login to our SystmOne repeat service (if you are already registered)
  • Register for our SystmOne repeat service
  • Drop your repeat request slip into your surgery
  • By post to Oldfield Surgery, 45 Upper Oldfield Park, Bath BA2 3HT

Will my pharmacy stay the same and will they still know if I have delivery of my medication

Yes, your pharmacy will stay the same and any existing arrangements for delivery will remain.

Using the new POD, you will be able to change your pharmacy more easily either for one time or on-going.

Who do I contact if I have a suggestion, comment, or complaint about the service

We welcome all comments on the services provided by the Practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers, and their families.

We would like to hear from you if you have a suggestion on how we can do things better to
improve our patients’ experiences. We would also like to hear from you if you are pleased with the service you have received.

Please use one of the options on Heart of Bath contact us page

What does POD stand for

Prescription Ordering Direct